About the project
Real Different collaborated with the Jewish General Hospital (JGH) Users' Committee to develop a revolutionary app aimed at solving the challenges faced by patients, visitors, caregivers, and staff when navigating the hospital. The app's primary focus was to provide clear directions and eliminate the confusion caused by the JGH's complex layout and lack of readily available assistance. Real Different incorporated advanced way-finding technology into the app, leveraging digitized floor plans and mapping modules to guide users through the shortest and most efficient routes to their desired destinations within the hospital.
The solution
The results of the app developed by Real Different for the JGH Users' Committee were transformative. Patients and visitors no longer struggled to find their way around the vast hospital premises, as the app provided them with easy-to-follow directions and minimized delays.
By digitizing the hospital's infrastructure plans and incorporating a Google algorithm, the app presented users with optimized routes, including options for elevators and stairs. The app's comprehensive features also included background information about the committee, details about users' rights and responsibilities, and an optional survey. With the successful launch of the app, the JGH Users' Committee achieved its goal of reducing friction between users and the hospital, enhancing the overall experience for everyone who interacts with the facility.
Results
Real Different's collaboration with the JGH Users' Committee and the subsequent development of the app addressed long-standing challenges within the hospital. The app's way-finding tool, which utilized advanced mapping technology, streamlined navigation for patients, visitors, and staff, ensuring they could easily find their destinations without relying on outdated paper maps or personal intuition. By providing a user-friendly and easily updatable solution, Real Different empowered the hospital to enhance its delivery of care while optimizing its limited budget. The app's success has paved the way for future improvements, such as multilingual support, specialized assistance for visually impaired individuals, and a dedicated section for hospital news and information. The continuous feedback-driven approach of the Users' Committee ensures that the app will evolve to meet the ever-changing needs of the JGH community, solidifying its position as an invaluable digital platform.